Service Desk Technician

AMERICAN SYSTEMS • Arlington, VA

1d

About The Position

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance. As a Service Desk Technician, you will have the opportunity to do the following: Provide first-level contact and problem resolution for all users with assigned software application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Respond to users requests for technical assistance in person, via phone or electronically. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

Requirements

• 2+ years' experience in a Service Desk environment
• CompTIA Security + REQUIRED
• Secret Clearance!

Responsibilities

• Provide first-level contact and problem resolution for all users with assigned software application problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respond to users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees