Service Desk Technician - Swings

Antero Technology Services•Colorado Springs, MD

About The Position

This is a quick response listing: you must have an active TS to start. Are you ready to grow as a Service Desk Technician? Antero Technology Services is looking for a proactive person with a TS/SCI clearance (or the ability to obtain one) to join our Enterprise Service Support Team. Your team supports 55,000 global customers with mission critical services. You’ll bring your technical experiences in Active Directory services, software/hardware troubleshooting, PKI, network support, and knowledge management. You’re energized by a teamwork environment and you’ll seek out opportunities for collaborating with your peers. You’ll quickly grow your skills in preparation for higher level IT positions including system administration, networking, cybersecurity, and cloud architecture. Your Place in Our Team We’re a small business which means you make a big difference with our team. We offer full company-paid health plans, time off, retirement, and other financial benefits. Our culture thrives on learning, and our professional growth program helps pay for your advancement. We encourage leadership growth too, and we’ll help you build and lead a team of your own.

Requirements

TS/SCI with CI Poly
8570 IAT Level II Certification (typically Security+)
And one of the following: A+, HDI, ITIL Foundations, Microsoft 365
Ability to work overtime per operational needs
High School+3 years; Bachelor’s+0
Experience supporting moderately complex service desk inquiries regarding computer hardware, software, Active Directory, accounts, permissions, and peripherals
Experience using a problem management database to log and track issues, maintain historical records, and related problem documentation

Nice To Haves

Passion for learning and professional growth
Eagerness to help customers, peers, and juniors
Taking ownership to do the right things right
Building trust by delivering results that make a difference
Comfortable communicating good news, bad news, challenging opinions, and innovative ideas

Responsibilities

Actively participate in a collaborative team environment, trading knowledge with teammates
Resolve technical problems and answer questions by telephone, chat, or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Follow up with customers to ensure that issues have been resolved
Document incident statuses and solutions in incident management database tools
Develop internal tools to automate repetitive tasks through scripting
Engage customers, peers, and support teams with polite and customer-friendly service support for problem resolution