Service Desk Technician III

FlexCare•Roseville, CA

9h•$34 - $36•Onsite

About The Position

The Service Desk Technician III is senior designation responsible for providing third-tier technical support for the company and direct aid to Information Systems leadership with daily functions and special projects. The Service Desk Technician III should also serve as a technical support expert to peers and business partners across the organization and be a resource for escalations and critical issues as needed. This position is onsite located in Roseville California. There is no hybrid or remote designation for this role

Requirements

Advanced knowledge of Microsoft Office Suite including, but not limited to, Windows 11, Office Suites, and Office 365.
Excellent organizational, planning, and time-management skills.
Professional verbal and written communication skills for email or system communication.
Strong analytical and problem-solving skills.
Ability to effectively convey issues and ideas to all levels of employees.
Work collaboratively with all departments as well as function independently with minimal supervision.
Maintain confidential information in compliance with company policies.
Manage time well in a high-paced and at times stressful environment with the ability to meet deadlines.
Adapt to new or changing processes quickly and efficiently.
4+ years of IT/IS helpdesk experience required.
Advanced knowledge of commonly used concepts, practices, and procedures within a Service Desk environment.

Nice To Haves

Industry related certifications preferred but not required.
Knowledge of Windows Server, Okta, Azure AD, Office 365, video and telephony platforms, Networking, SaaS, and general information security and Cisco hardware a plus.

Responsibilities

Point of contact for providing technical support to users of desktops and laptops, both local and remote, all while escalating issues to the admins, security personnel, or other technicians as needed.
Interact with employees, contractors, and clients to help resolve IS-related issues and provide solutions in a timely manner.
Create incidents from ServiceDesk calls and assign them to the correct IS team member.
Provide advanced diagnostics to identify problems, investigate causes, and implement solutions to correct failures.
Support infrastructure items such as computers, phones, and printers.
Diagnose and resolve advanced technical hardware and software related issues.
Manage and troubleshoot Microsoft products including, but not limited to, Windows 10, Office Desktop, Office 365, Atlassian and Salesforce.
Participate in and execute new laptop, phone, and other related technology deployments.
Work with Information Systems leadership to help implement enhancements and new technologies.
Assist Information Systems leadership across multiple teams in ensuring that company assets are maintained, secured, and tracked responsibly.
Document IS processes and contributes to the development of department training.
Assist in the training and mentorship of new team members.
User provisioning regarding the on and off-boarding of employees.
Availability during after-hours for operations issues requiring urgent handling, including planned IS project implementations.
The appropriate handling of sensitive and confidential communications and data.
Work on special, advanced projects as assigned.
Participate as a member of the Security Team. Lead with safe standards. Assist in management of the identity platform utilizing credentials attained.

Benefits

Competitive compensation.
Progressive PTO program.
40 hours of sick time per year.
8 paid holidays including the day after Thanksgiving and Christmas Eve.
16 hours of PTO for volunteer work per year.
2 mental health days per year.
Medical, dental, and vision benefits with no waiting period and zero cost to employee option.
Flexible Spending Account and Dependent Care Account.
401k with employer match.
Gym discounts (CA office).
Local restaurant discounts (CA office).
Paid parking (NC office).
Tickets at Work discounts.
Access to continuous training through LinkedIn Learning and our Professional Development Program, FlexCare University.
Excellent opportunity for career advancement in a rapidly growing environment.
Team building and celebratory events.
Second-to-none, award-winning company culture.