Service Desk Technician II

Materion Corporation • Newton, MA

1d • $27 - $36

About The Position

At Materion, everyone is included, respected and offered opportunity to grow. Join us! The Service Desk Technician II will provide phone and hands-on support to end users at domestic and international locations on a variety of computer-related issues with a particular emphasis on troubleshooting IT issues. You will have the opportunity to: Answer, evaluate, log, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Daily problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff Monitor service requests assigned to other first-level technicians to supply training and knowledge transfer when appropriate Oversee local IT security, backup, remote access, and other activities as assigned; including communication requirements and technical support Offer technical and systems support for project support to other locations as requested by Corporate IT

Requirements

• Associate degree in Computer Science, Information Technology, or related degree is required
• Extensive and proven technical on-the-job experience and practical knowledge could replace the academic experience
• Minimum of two years’ experience in Windows PC and server environment required
• Technical knowledge of current company standard applications and network operations including but not limited to: Windows 7, MS Office, TCP/IP, Windows Server (2003-current), Lotus Notes, FTP, DNS, and DHCP, required
• Practical operating knowledge of Ethernet and WAN technology required
• The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR). The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.
• Please understand that any job offer that requires approval of an export license will be conditional on Materion’s determination that it will be able to obtain an export license in a time frame consistent with Materion’s business requirements.

Responsibilities

• Answer, evaluate, log, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Daily problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff
• Monitor service requests assigned to other first-level technicians to supply training and knowledge transfer when appropriate
• Oversee local IT security, backup, remote access, and other activities as assigned; including communication requirements and technical support
• Offer technical and systems support for project support to other locations as requested by Corporate IT

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees