Service Desk Technician II (Onsite)
About The Position
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The IT Service Desk Analyst II role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and incidents, as well as escalating tickets when appropriate to maintain SLA expectations. Problem resolution may involve the use of diagnostic, help request tracking and remote-control tools. Work Location: 1011 W. 40th St., Ste. 100 Austin, Texas 78756 Equal Opportunity Employer, including disabled/veterans. Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.
Responsibilities
- ensure proper computer operation
- receiving, prioritizing, documenting and actively resolving end user help requests and incidents
- escalating tickets when appropriate to maintain SLA expectations
- Problem resolution may involve the use of diagnostic, help request tracking and remote-control tools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
