Service Desk Technician I

Fluence Energy • Arlington, TX

37d • Onsite

About The Position

We are looking for an onsite Helpdesk Technician to support employees based in our Arlington office. This role focuses on in-person, desk-side support during U.S. business hours and acts as the local IT presence for the office. The right candidate is dependable, technically capable at L1/L2 support, and comfortable working directly with employees and leadership in a professional office environment.

Requirements

• 2–5 years of experience in desktop support or helpdesk roles
• Hands-on experience supporting Windows and macOS devices
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
• Basic experience with Active Directory or Azure AD
• Experience using a ticketing system (ServiceNow preferred)
• Strong communication skills and a steady, professional approach
• Comfortable working onsite and independently

Responsibilities

• Provide onsite IT support for employees in the Arlington office
• Handle walk-ups, desk-side issues, and urgent onsite needs
• Troubleshoot hardware, software, and connectivity issues (Windows and macOS)
• Support meeting rooms and basic A/V setup (Teams, Zoom, displays)
• Assist with laptop setup, swaps, and refreshes
• Support onboarding and offboarding activities onsite
• Manage tickets in ServiceNow (or similar), including follow-through and updates
• Partner with offshore Service Desk and infrastructure teams for escalations
• Maintain basic asset tracking and documentation
• Help identify recurring issues and improve local support processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees