Service Desk Technician I

Ntiva•Mclean, VA

41d•$35,000 - $45,000•Onsite

About The Position

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As a Service Desk Technician I for the Client Provisioning department, you will be the frontline technician responsible for the initial response and first-touch/first-level resolution or routing of requests related to onboarding, offboarding, and workstation preparation submitted to the Client Provisioning department. Summary of Location and Hours This is an on-site position based in our McLean, VA HQ Office Monday-Friday, 8am-5pm EST (Alternate start/end times will be considered upon request)

Requirements

Professional IT experience
Strong verbal and written communication skills
Proficiency with Microsoft Word, Excel, and Outlook
Exceptional attention to detail and ability to follow written instructions
Reliable method of transportation
Ability to provide a high level of customer service during client interactions
Ability to lift up to 30 pounds (infrequently)
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Nice To Haves

Active Directory Administration
Office 365 Administration
Physical components of desktops and laptops
Macs and Apple devices
A+ and/or Net+ certification
Formal education (Associates/Bachelors in a related field)

Responsibilities

Complete workstation setup and configuration for clients
Troubleshoot issues with setups and escalate as appropriate
Prepare client workstations and devices for shipping and coordinate with shipping/receiving team
Perform hardware diagnostics, low level hardware repair, and parts replacements including (but not limited to) hard drive replacement, RAM replacement, and screen/bezel replacement.
Complete assigned and prioritized user account administration requests including new user onboardings, terminations, email account creations, distribution list /security group management, permissions management, and MFA configuration
Work with the Service Desk team to provide remote access to client workstations at HQ
Update and edit client documentation as appropriate

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent