Service Desk Technician I

PEAKE Technology Partners, LLC • Bowie, MD

65d • $40,000 - $55,000 • Onsite

About The Position

PEAKE Technology Partners is seeking a motivated Support Services Technician I to serve as the first point of contact for client IT support needs. In this role, you'll troubleshoot hardware, software, and network issues while delivering exceptional service to our valued clients. If you're passionate about technology, thrive in a fast-paced support environment, and enjoy helping others, we want to meet you.

Requirements

• High school diploma required; associate’s or bachelor’s in IT preferred
• 6+ months of IT support experience (service desk/help desk environment a plus)
• Working knowledge of Windows/macOS and Microsoft Office
• Strong troubleshooting ability and technical aptitude
• Excellent verbal and written communication skills
• Customer-service mindset with patience and empathy
• Ability to work efficiently, follow processes, and take accountability

Nice To Haves

• Familiarity with ITSM/ITIL concepts (preferred)

Responsibilities

• Provide front-line technical support via phone, email, chat, and remote tools
• Troubleshoot desktop, laptop, printer, mobile device, and software issues
• Log and track service tickets, ensuring detailed and accurate documentation
• Perform installations, configurations, password resets, and account unlocks
• Diagnose technical problems and implement effective solutions
• Deliver professional, clear communication with clients at all times
• Escalate advanced issues to senior team members when needed
• Contribute to knowledge base documentation and process improvements
• Follow up to ensure successful issue resolution and a positive client experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees