Service Desk Support Specialist Registry
About The Position
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Position Summary: Conducts 1st level problem determination and solving of user problems or questions in a courteous and friendly manner. Troubleshoot computer problems and determine source and advise appropriate action . Logs all calls to Track-It. Backup Computer Oper ator. Essential Duties and Responsibilities: Conducts 1st level problem determination and solving of user problems or questions in a courteous and friendly manner. Logs all calls in Track-It. Responds to hardware problems reported to the Help Desk. Assumes responsibilities of the computer operator when needed. Monitor online systems for problems Processes jobs according to daily schedule and distributes reports from jobs Monitors Help Desk Responds to hardware problems as they occur Has excellent customer service skills Has excellent written and verbal communication skills Has basic PC computer, Windows, and printer skills Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct Required Qualifications : Education and Training : High School graduate or equivalent. Associates of Arts in Information Systems or Technical certifications preferred. Minimum of 5 years of computer or help desk experience preferred. Experience with Cerner Millen ium preferred. Clinical background or understanding of healthcare IT environment preferred, but not . Work Shift Details: Various, Working all shifts, holidays and weekends. Department: COMPUTER OPERATIONS Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $23.74 - $23.74
Requirements
- High School graduate or equivalent.
- Minimum of 5 years of computer or help desk experience preferred.
Nice To Haves
- Associates of Arts in Information Systems or Technical certifications preferred.
- Experience with Cerner Millen ium preferred.
- Clinical background or understanding of healthcare IT environment preferred, but not .
Responsibilities
- Conducts 1st level problem determination and solving of user problems or questions in a courteous and friendly manner.
- Logs all calls in Track-It.
- Responds to hardware problems reported to the Help Desk.
- Assumes responsibilities of the computer operator when needed.
- Monitor online systems for problems
- Processes jobs according to daily schedule and distributes reports from jobs
- Monitors Help Desk
- Responds to hardware problems as they occur
- Has excellent customer service skills
- Has excellent written and verbal communication skills
- Has basic PC computer, Windows, and printer skills
- Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
- Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct
Benefits
- Medical, Dental and Vision plans
- Life Insurance
- Flexible Spending Account
- Other voluntary benefit plans
- PTO and Sick time
- 401(k) plan with a match
- Wellness program
- Tuition Reimbursement
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
