Service Desk Support Specialist Registry

Silver Cross Hospital • New Lenox, IL

8d • $24 - $24

About The Position

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Position Summary: Conducts 1st level problem determination and solving of user problems or questions in a courteous and friendly manner. Troubleshoot computer problems and determine source and advise appropriate action. Logs all calls to Track-It. Backup Computer Operator.

Requirements

• High School graduate or equivalent.
• Minimum of 5 years of computer or help desk experience preferred.

Nice To Haves

• Associates of Arts in Information Systems or Technical certifications preferred.
• Experience with Cerner Millenium preferred.
• Clinical background or understanding of healthcare IT environment preferred, but not required.

Responsibilities

• Conducts 1st level problem determination and solving of user problems or questions in a courteous and friendly manner.
• Logs all calls in Track-It.
• Responds to hardware problems reported to the Help Desk.
• Assumes responsibilities of the computer operator when needed.
• Monitor online systems for problems
• Processes jobs according to daily schedule and distributes reports from jobs
• Monitors Help Desk
• Responds to hardware problems as they occur
• Has excellent customer service skills
• Has excellent written and verbal communication skills
• Has basic PC computer, Windows, and printer skills
• Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
• Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct

Benefits

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement
• Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees