Service Desk Support I
About The Position
This is an on-site role working at the Good Hope Road location. Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton’s IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards. Essential Functions: Assist with the installation, configuration, and support of desktops, laptops, and thin clients. Prepare and deploy computer equipment with standard software and configurations. Set up and provide basic troubleshooting for mobile devices. Diagnose and resolve routine hardware and software issues using manuals or under supervision. Create and update user documentation for hardware and software systems. Assist with managing user accounts and basic access permissions as directed. Provide support for break/fix issues, software installations, and hardware repairs under guidance. Escalate complex issues to Service Desk Support II or other IT teams as needed. Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed. Other Functions: Perform other tasks and responsibilities as assigned. Success in This Role Includes: Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals. Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications. Exposure to IT Service Management tools such as KACE or ServiceNow is a plus. Good verbal and written communication skills. Ability to follow instructions and work effectively in a team environment. What You’ll Bring High school diploma or equivalent; Associate degree in Information Technology preferred. 1–2 years of experience in IT support or a related field. Basic hands-on experience with Microsoft Windows OS and networked printers/scanners. Valid driver’s license, adequate insurance, and a clean driving record. #LI-Onsite #LI-DM3
Requirements
- High school diploma or equivalent
- 1–2 years of experience in IT support or a related field.
- Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.
- Valid driver’s license, adequate insurance, and a clean driving record.
- Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals.
- Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications.
- Good verbal and written communication skills.
- Ability to follow instructions and work effectively in a team environment.
Nice To Haves
- Associate degree in Information Technology preferred.
- Exposure to IT Service Management tools such as KACE or ServiceNow is a plus.
Responsibilities
- Assist with the installation, configuration, and support of desktops, laptops, and thin clients.
- Prepare and deploy computer equipment with standard software and configurations.
- Set up and provide basic troubleshooting for mobile devices.
- Diagnose and resolve routine hardware and software issues using manuals or under supervision.
- Create and update user documentation for hardware and software systems.
- Assist with managing user accounts and basic access permissions as directed.
- Provide support for break/fix issues, software installations, and hardware repairs under guidance.
- Escalate complex issues to Service Desk Support II or other IT teams as needed.
- Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed.
- Perform other tasks and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
