Service Desk Support I

HellermannTyton North America•Milwaukee, WI

13d•Onsite

About The Position

Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton’s IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards.

Requirements

High school diploma or equivalent; Associate degree in Information Technology preferred.
1–2 years of experience in IT support or a related field.
Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.
Valid driver’s license, adequate insurance, and a clean driving record.
Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals.
Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications.
Good verbal and written communication skills.
Ability to follow instructions and work effectively in a team environment.

Nice To Haves

Exposure to IT Service Management tools such as KACE or ServiceNow is a plus.

Responsibilities

Assist with the installation, configuration, and support of desktops, laptops, and thin clients.
Prepare and deploy computer equipment with standard software and configurations.
Set up and provide basic troubleshooting for mobile devices.
Diagnose and resolve routine hardware and software issues using manuals or under supervision.
Create and update user documentation for hardware and software systems.
Assist with managing user accounts and basic access permissions as directed.
Provide support for break/fix issues, software installations, and hardware repairs under guidance.
Escalate complex issues to Service Desk Support II or other IT teams as needed.
Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed.
Perform other tasks and responsibilities as assigned.