Service Desk Support Analyst

Michels Corporation•Brownsville, TX

49d

About The Position

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills. Why Michels? We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors Our steady, strategic growth revolves around a commitment to quality We are family owned and operated We invest an average of $5,000 per employee on training each year We reward hard work and dedication with limitless opportunities We believe it is everyone's responsibility to promote safety, regardless of job titles. Michels offers a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and identity theft and monitoring plan. 15 to 25 days of paid time off and 8 paid holidays annually. Why you? You thrive in fast-paced environments under tight deadlines You enjoy collaborating and communicating with your teammates You like to know your efforts are noticed and appreciated You have strong time management, verbal, and written communication skills

Requirements

Associate's degree, 0-4 years of relevant experience, or an equivalent combination
Competent with Windows Operating Systems and Apple technologies (required)
Experience with Active Directory
A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

Responsibilities

Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware.
Follow up with customers to ensure issue resolution and gain feedback on usage.
Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
Support all mobile devices and processes in place.
Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes.
Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.