Service Desk Support Analyst

Accenture • Austin, TX

1d • $21 - $50

About The Position

We are currently looking for a Service Desk Support Analyst. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client’s broader mission to drive positive social impact at scale.

Requirements

• Minimum of 1 year of experience in operations delivery or project coordination
• Must be a clear communicator, with attention to detail.
• Ability to manage complex projects
• Ability to handle large data sets
• Excellent verbal and written communication skills
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

• Hands on experience with managing purchase orders, requisitions, and invoices
• Finance/quantitative background
• Metrics design and data visualization skills
• Legal awareness or expertise.

Responsibilities

• Handles escalations for the Payment Operations Team.
• Issue resolution over grants payments.
• Manages operational tasks for the program, such as budget management, queue management, and data analysis.
• Managing processes on a transactional level, along with sharing guidance for requisitions and invoicing.
• Deliver any assigned adhoc tasks within SLA
• Collaborate globally to achieve targets on throughout and accuracy, Partner with the client to maintain up-to-date documentation including SOPs.
• Handle legal triaging to manage contract types.
• Assist in review, and execute a wide range of agreements and contracts.
• Identify and flag any ambiguous, omitted, or potentially inaccurate contract drafts.
• Conduct thorough risk assessments of contract terms and conditions to identify potential liabilities, compliance issues, or unfavorable clauses as per client directive.
• Ensure all contracts comply with applicable local, national, and international laws, regulations and international standards.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
• See more information on our benefits here: U.S. Employee Benefits | Accenture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed