Service Desk Analyst

INFORMATION SYSTEMS SOLUTIONS, INC • San Diego, CA

just now • Onsite

About The Position

Information Systems Solutions (ISS) is seeking a Service Desk Analyst to support activities within a classified NIWC PAC environment. The Analyst provides Tier I/II-level operational monitoring, incident response coordination, and technical troubleshooting across classified and unclassified network enclaves.

San Diego, CA (100% Onsite)

Requirements

• Clearance: Secret
• Certification: DoD IAT Level I certification (e.g., Network+, A+).
• Experience supporting Windows operating systems and Active Directory environments.
• Familiarity with incident management and ticketing systems.

Nice To Haves

• Experience supporting DoD or classified environments.
• Familiarity with monitoring tools and event management platforms.
• Knowledge of ITIL service management principles.
• Strong analytical and problem-solving skills.

Responsibilities

• Troubleshoot Windows workstation and server issues.
• Support Active Directory account issues, password resets, and access management.
• Assist with network connectivity troubleshooting and port-level diagnostics.
• Provide support for VPN connectivity and remote access issues.
• Support PKI credential and token troubleshooting.
• Operate within both classified and unclassified network enclaves.
• Ensure compliance with DoD cybersecurity policies and operational procedures.
• Document incidents, troubleshooting steps, and resolutions within ticketing systems.
• Follow established Standard Operating Procedures (SOPs) and escalation paths.
• Contribute to process improvement recommendations and workflow optimization efforts.

Benefits

• fully vested 401(k) matching program
• coverage of family medical deductibles
• spot bonuses
• educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed