Service Desk Specialist Full-Time Day Shift 25151
About The Position
Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Service Desk Specialist. Job Duties The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability. Hardware and software installations, replacements, and upgrades. Perform IT Service Desk duties such as call and ticket resolution with strong customer service. Support for mobile devices and mobile device management systems. Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Office 365 Web Access. Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook. Perform computer and phone system MACs (move, add and changes) for multiple locations. Control inventory through asset management of all hardware. Troubleshoot computer, printing and phone system issues and other communication-related hardware and applications. Documents equipment, software, customer and system faults and failures on a daily basis. Effectively interface with vendors to resolve systems outages and deficiencies. Other Duties Performs other duties as assigned to support the overall objectives of the department and organization.
Requirements
- 1 – 2 years of Computer Technician Experience is required.
- Understands and demonstrates a basic working knowledge of Windows 10 and Microsoft Office 365.
- Must be able to appropriately troubleshoot issues, coordinate resolution, and communicate to end users.
- High School Diploma required.
Nice To Haves
- College Degree preferred.
Responsibilities
- Hardware and software installations, replacements, and upgrades.
- Perform IT Service Desk duties such as call and ticket resolution with strong customer service.
- Support for mobile devices and mobile device management systems.
- Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Office 365 Web Access.
- Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook.
- Perform computer and phone system MACs (move, add and changes) for multiple locations.
- Control inventory through asset management of all hardware.
- Troubleshoot computer, printing and phone system issues and other communication-related hardware and applications.
- Documents equipment, software, customer and system faults and failures on a daily basis.
- Effectively interface with vendors to resolve systems outages and deficiencies.
- Performs other duties as assigned to support the overall objectives of the department and organization.
Benefits
- We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
- We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
- Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
