Service Desk Representative

Insight

14d•Remote

About The Position

The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills. Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Respond to all Customer requests in timely and professional manner. Instruct end users in the appropriate use of equipment, software, and/or reference materials. Assist with all aspects of technical support, including on-site visits as needed. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Requirements

Two-year Associate Degree (field related) or equivalent experience required.
Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.
Must have a comprehensive knowledge of computer hardware/software concepts.
This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.

Responsibilities

Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
Respond to all Customer requests in timely and professional manner.
Instruct end users in the appropriate use of equipment, software, and/or reference materials.
Assist with all aspects of technical support, including on-site visits as needed.