Service Desk Representative

PENINSULA JEWISH COMMUNITY CENTER•Foster City, CA

44d•$18 - $18•Onsite

About The Position

Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment.

Requirements

High School diploma or equivalent
Must be detail oriented, organized and highly responsive with a commitment to customer service
Strong written and verbal communication skills
Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industry
Minimum GED/High School Diploma or equivalent
Ability to stand for several hours; ability to lift 25 lbs
Must follow OSHA and PJCC safety standards

Nice To Haves

AED/CPR/First Aid Certified, preferred

Responsibilities

Greets members/guests enthusiastically and efficiently handle the check-in process
Answers telephone and field calls
Schedules massage appointments either in person or by phone
Assists members with purchases of retail goods and club services
Presents membership information to prospective members, as well as refer them to Member Sales Department
Works as a TEAM with all other departments
Be knowledgeable about all programs and activities offered by PJCC
Promotes club services and activities
Assists with keeping the club well stocked and clean
Maintains communication log and lost & found ledger
Handles member injury and illness incident reporting