Service Desk Representative

YMCA of Youngstown•Youngstown, OH

1d•$10•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Responsible for all day-to-day operations of the Service Desk as well as cultivating relationships with members and guests, while providing a high level of customer service. The purpose of member services is to create opportunities for individuals to engage in meaningful encounters of high quality programs & services.

Requirements

At least 18 years of age.
CPR, First Aid, AED certifications and Child Abuse Prevention and Blood Borne Pathogens training within 30 days of hire date.
Ability to handle financial transactions and personal information with honesty, integrity, and confidentiality.
Demonstrate core values of honesty, caring, responsibility, and respect.
Ability to self-manage under conflict and duress.
Computer proficiency - MS Office & ability to learn ThinSoft
Ability to communicate effectively with members and staff
Excellent organization, human relation and telephone skills
Must possess problem solving/conflict solving ability
Sufficient physical strength and agility to carry out essential duties.
Ability to stand and sit for extended periods of time, walk and climb stairs for tours.
Ability to communicate in person and on telephone

Nice To Haves

Previous experience with diverse populations preferred.

Responsibilities

Establish positive and hospitable relationships with active and prospective members in person and on the phone in a timely and efficient manner; ensure follow-up where necessary
Understand operation, policies, and procedures of the Service Desk and assist in enforcing policies as they relate to members and guests
Understand the operation of facility hardware and software
Have a commanding knowledge of all information pertaining to YMCA programs, activities, special events.
Understand all aspects of the Financial Assistance program
Be able to articulate the YMCA’s mission, goals, and core values and how they relate to membership
Attends staff meetings and trainings, and in-service meetings
Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention, and emergencies
Responsible for all monetary, program, and registration transactions in database software while maintaining balanced money bags.
Process Membership Cancellations and changes as members submit them at the desk.
Conduct Listen First interviews and Cause-Driven tours with perspective member tours
Process New membership paperwork and payment information as members submit them at the desk.
Connect with members on a regular basis based on the goals of the Thematic Objective.
Assist members in the location and record keeping of lost property.
Issue new and replacement member cards as needed.
Ensure proper use and documentation of guest passes.
Maintain sufficient inventory of all front desk supplies.
Maintain a positive working relationship with other department and staff.