Service Desk Representative II
About The Position
We're looking for a dedicated Service Desk Representative II to join our IT Support Team. In this role, you will provide exceptional first and second-level technical support for all IT devices, software, and applications. You'll be responsible for actively troubleshooting and resolving technical issues, ensuring minimal disruption to end-user productivity. Support areas include desktops, laptops, mobile devices, business applications, operating systems, and network connectivity. The ideal candidate has a strong technical foundation, excellent communication skills, a customer-first mindset, and ready to deliver high-quality service in a dynamic environment. Schedule: Monday - Friday; 8:30AM-5:00PM
Requirements
- Associate Degree in Information Systems, Computer Science or other related field required. An equivalent level of education and experience may be considered.
- Minimum of three (3) years of related technical support experience required.
- Proficient in using and supporting Microsoft Office Products.
- Ability to relate technical concepts to non-technical people.
- Ability to comprehend complex environments.
- Skilled in asking inquisitive questions to help resolve issues.
- Ability / willingness to travel to other Grande facilities 10% of the time.
Nice To Haves
- Bachelors Degree in Information Systems, Computer Science or other related field preferred.
- ITIL Foundations Certificate desired.
Benefits
- Low-cost onsite health clinics.
- Free onsite fitness center.
- Free healthy snacks throughout facility.
- Health and wellness reimbursement program.
- Associate cheese purchasing program.
- Two-year mentorship program.
- Relaxation rooms (based on location).
- Coffee and gelato bar (based on location).
- Paid Paternal Leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Food Services and Drinking Places
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
