Service Desk Officer (Government)
About The Position
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. AT&T has an opening for a Service Desk Officer for the TAC2O systems program. This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.
Requirements
- TS/SCI, Poly (#tssci) (#polygraph)
- Education requirements are flexible depending on experience.
- The following skills / prerequisites are required: Excellent verbal (Phone customer interaction skills) and written communication skills.
- Experience with general information technology.
- Willingness to work in Northern Virginia (Reston)
- Ability to work both as part of a team and independently.
- Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification.
Nice To Haves
- Experience with WAN / LAN / Networking Technologies.
- Experience with MS Windows, Linux Administration.
- Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.).
- Experience using SolarWinds or other IT Management system.
- Experience using ServiceNow or other ticket-tracking system
Responsibilities
- Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email, and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
- The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
- This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
- Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
- The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.
- This job requires responsiveness and courtesy in customer interactions.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
