Service Desk Level I

MX Technologies, Inc.•Lehi, UT

10d•Onsite

About The Position

MX is a fintech company on a mission to empower the world to be financially strong. We build technology that helps banks, credit unions, and fintechs deliver smarter, more intuitive financial experiences to millions of people. Like many startups, we’ve navigated real growth challenges — and we’ve come out stronger on the other side. Today, MX is in a phase of renewed momentum and scale, with a solid foundation and a clear vision for what’s next. This is a place where thoughtful execution matters, innovation is encouraged, and individuals have real ownership over their work. Our culture values curiosity, accountability, and impact. We give people the space to question assumptions, design better solutions, and help shape how the company grows. If you’re looking to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX. Job Summary We have an immediate need for an internal IT support ServiceDesk Level I. The SD I will report to the Service Desk Lead. The primary responsibility of the Service Desk is to be the first response team in answering and replying to all hardware & software technical issues received from our internal customers. In addition, the SD I will be responsible for triaging all incoming Incidents, Requests, inquiries and walk-up requests.

Requirements

At least one year of technical and/or customer service experience
Strong knowledge and experience with Windows 10/11, MacOS, Apple IOS & Android Operating Systems
Experience supporting Microsoft O365/M365 and/or Google Workspace
Familiarity with Dell, Lenovo, Apple Hardware, & mobile devices
Familiarity using audio and video equipment
Networked, local & large format printers
Jamf, Kandji, & Microsoft Intune disk imaging utilities & OS management
Internet browsers (e.g. Safari, Chrome, Firefox)
Strong ability to diagnose & troubleshoot technical issues leveraging the OSI Model
Incident Management System (ServiceNow)
Understanding of the ITIL framework

Nice To Haves

A+ Certifications within 6 months of hire

Responsibilities

IT inventory and asset tracking in ServiceNow our CMDB
Be the first point of contact for all Service Desk Incidents and requests
Maintain physical organization of the IT inventory and workspaces
Primary IT shipping and receiving POC, Laptops, Monitors, etc.
Setup and troubleshoot AV equipment; provide support, training and assistance for audio visual equipment in conference rooms, in open use areas and for company meetings
Setup new team members with hardware, peripherals and working environment applicable to their role and function
Train new employees on their new hardware, operating system, peripherals and how to access the various resources they have been given access to
Train new team members on how to find information and where to request services in the organization such as policy documents, knowledge articles, items for use, software, etc. (New Hire Onboarding)
Provide timely hardware, operating system, software and network support by diagnosing and resolving issues in person for team members
Perform routine maintenance on equipment
Use ServiceNow to create knowledge articles, track inventory, document work performed on Incidents, Requests and escalate issues
Keep up-to-date on new technologies and end user technologies