Service Desk L1 Support Specialist

Global Partners LP•Waltham, MA

1d•$25 - $35•Hybrid

About The Position

As part of the IT Service Delivery team, the Service Desk L1 Onboarding/ Offboarding Specialist will support the onboarding/offboarding functions. This position will report to the Service Desk manager and will work with managers and IT to assist in manager needs and IT account creation processes, build laptops, and able to assist new hires with any questions during their first week of onboarding training. The primary focus and responsibilities of this position will be to hire/terminate those that join or leave Global. You will be involved with troubleshooting and helpdesk assistance will be required. This position is based out of Waltham, Massachusetts. We offer a flexible work environment. This means working up to 2 days a week remotely and the rest of the time in the office. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Requirements

High School diploma/GED required
Minimum 1-2 years as a Tier I Technical Support Specialist
A basic understanding of Microsoft Active Directory, DNS, DHCP and IP Networking.
Capable of building user workstations and/or laptops.
Strong working knowledge of Laptops, Desktops and Printers support
Ability to effectively support remote users via phone, email, and desktop remote control software.
Have a strong working knowledge of the Apple ecosystem and able to troubleshoot Mobile Device Issues (iPhones, iPads)
Basic phone PBX skills.
The ability to work independently or in a group setting.
Highly organized and time management skills
Public speaking- must be able to speak to a group.
Ability to find technology workarounds to issues that cannot be resolved in a timely fashion.
Good organizational skills.
Good verbal and written communications skills.
Desire to be challenged.

Nice To Haves

Bachelor’s degree in Computer Science desired
Experience with Active Directory
Strong working knowledge of Windows 10 WDS and SCCM deployment
Experience with iOS as an IT professional

Responsibilities

Setup and maintenance of desktop and laptop computers, printers, mobile devices, and other equipment for onboarding
Assisting in the onboarding and offboarding process of employees
Host new hire orientations as needed.
Representing IT and must be able to speak layman’s terms or translate tech speak to those that are not tech savvy
Coordinate and interface with HR to ensure hires are created in a timely manner
Providing proactive support and training to the user community
Providing desk side or remote assistance to end users in the use of existing and new technologies, hardware, and software
Assisting end users with installation, configuration and troubleshooting of hardware and software to ensure continued usability of equipment and software
Contributing knowledge and updated information into Global’s IT Knowledge Base.
Additional hours may be required for problem management and special projects.
Participation in Global’s “off-hours” coverage rotation
Tracking open issues using Global’s ticketing system

Benefits

We offer competitive salaries and opportunities for growth.
We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

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