Service Desk Intern - Summer 2026

Logistics Management Institute•Tysons, VA

About The Position

LMI is seeking a self-motivated intern to support a fast-paced, results-driven Service Desk team. This Internship Program provides undergraduate and graduate students the opportunity to explore IT career paths, develop practical job skills, and gain paid, real-world experience while contributing fresh perspectives and energy to LMI. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Requirements

Currently enrolled in a Bachelor’s or Master’s degree program in Computer Science or related technical field
Available to work 10–12 weeks beginning June 2026
Authorized to work in the United States for any employer
Familiarity with Microsoft Office applications
Strong written and verbal communication skills
Strong interpersonal, customer service, and information-gathering skills
Demonstrated critical thinking, problem-solving, and analytical abilities
Strong organizational, time-management, and multitasking skills
Ability to work independently and manage shifting priorities
Detail-oriented with a commitment to accurate documentation
Ability to work in a deadline-driven environment
Maintain confidentiality and professionalism at all times
Work between the hours of 7:30 a.m. and 6:00 p.m., schedule to be determined

Nice To Haves

Experience with macOS, Windows 10, and Microsoft 365
Familiarity with ticketing systems such as ServiceNow or Remedy
Interest in gaining hands-on IT experience across Service Desk, Security, Networking, or other IT service areas
Prior IT or technical support experience is a plus

Responsibilities

Troubleshoot and resolve hardware, software, networking, and end-user device issues
Provide support via phone, remote access, and Service Desk tools
Log, track, and document all issues and resolutions in ServiceNow
Ensure tickets are resolved within established SLAs and documented thoroughly
Support standard desktop and corporate applications
Perform triage and collaborate with other teams to identify root causes and resolutions
Maintain and manage asset inventory and device configurations
Create and maintain knowledge base documentation
Support users in both Windows 11 and macOS/iOS environments
Attend department, project, and team meetings
Lift, move, install, and relocate computer equipment such as monitors, printers, and peripherals