Service Desk Intern

Society Insurance Company • Fond du Lac, WI

109d

About The Position

Society Insurance is seeking an IT Service Desk Intern, within our Information Technology department, to join us from May 2026 through May 2027. The intern will be assisting the help desk/network team in providing first-level technical support for Society Insurance employees through our service desk relating to various hardware, software, and operational issues.

Requirements

• Pursuing an Associate’s Degree or Bachelor’s Degree in Computer Science or related field.
• Prior experience in a customer-facing role.
• Knowledge of Information Technology and Microsoft Office suite applications.
• 3.0 or better cumulative GPA on a 4.0 scale.
• Completion of at least one computer-related course.

Responsibilities

• Completes Service Desk operations by providing hardware and software problem identification through the use of telephone and e-mail to Society Insurance employees; responds to both repair and service requests through timely communication, frequent follow-up, and detailed documentation.
• Maintains customer service by providing first-level hardware and software support as instructed by Network Team members.
• Ensures efficient and accurate handling of service requests sent into the Information Systems unit by utilizing problem tracking software to understand, specify, detail, and document the nature of each requestor’s problem.
• Contributes to overall Network Team function by completing a variety of assigned projects and duties as assigned with accuracy and timeliness.
• Assists with inventory, new employee on-boarding, and conference room set-up.
• Assists with fielding phone support resolution.
• Helps with service desk coverage and field questions.

Benefits

• Award-Winning Program: Our internship program was honored with the 2024 and 2025 Best Internship Program Award by Employ Humanity.
• Hands-on Experience: Engage in real work related to your degree with opportunities for job shadowing.
• Competitive Pay: This is a paid internship with competitive compensation.
• Paid Holidays: Benefit from paid time off during holidays.
• Mental Health Wellness: Receive 8 paid hours annually to prioritize your mental well-being.
• Path to Full-Time Employment: High-performing interns may be considered for full-time positions after graduation.
• Networking Opportunities: Connect with professionals and fellow interns through company events and external networking activities.
• Summer Series Events: Participate in exclusive intern events across Fond du Lac county, including volunteer work, networking, and social gatherings.
• Company Intern Events: Enjoy dedicated intern-only activities like escape rooms, an end-of-summer party, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 251-500 employees