Service Desk Consultant

Tower Research Capital•Charleston, SC

13d•$25 - $30•Onsite

About The Position

Tower Research Capital is a leading quantitative trading firm founded in 1998. Tower has built its business on a high-performance platform and independent trading teams. We have a 25+ year track record of innovation and a reputation for discovering unique market opportunities. Tower is home to some of the world’s best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies independently while providing the economies of scale that come from a large, global organization. Engineers thrive at Tower while developing electronic trading infrastructure at a world class level. Our engineers solve challenging problems in the realms of low-latency programming, FPGA technology, hardware acceleration and machine learning. Our ongoing investment in top engineering talent and technology ensures our platform remains unmatched in terms of functionality, scalability and performance. At Tower, every employee plays a role in our success. Our Business Support teams are essential to building and maintaining the platform that powers everything we do — combining market access, data, compute, and research infrastructure with risk management, compliance, and a full suite of business services. Our Business Support teams enable our trading and engineering teams to perform at their best. At Tower, employees will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential.

Requirements

Basic understanding and application of Password management, MFA, Encryption, Phishing, Endpoint Security, Proxy, Firewall
Knowledge of ticketing

Nice To Haves

Knowledge of management tools like JIRA and Confluence (preferred)

Responsibilities

Hands-on, in-office support for end-user technology to ~25 staff
Triage, desk-side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading-critical issues
Linux/Windows/MacOS endpoints, profiles, local apps, standard images
Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
Trading desk ergonomics and cable management at the seat
Market-data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
Conferencing/AV meeting room readiness and daily room checks
Telephone/softphones and headset configuration & swaps
Secure printing/MFDs (user setup, jams, toner), badge association
Joiners/Movers/Leavers hands-on tasks: device issue/return, desk moves
Local “smart-hands” under remote guidance (racking thin clients, reseating cables, vendor escorts)
Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end-user gear
Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
Providing remote support to users in other offices as appropriate