Guest Service Consultant - Front Desk
About The Position
Our brand purpose is to Elevate the Lives of the People we Touch . At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists! Benefits/Perks Professional and Safe Environment Flexible Schedules Steady Book of Business Beautiful Treatment Rooms Massage Heights Family Fund Paid Training Digital Work Environment Employee Discounts Competitive pay with tips, commission, and bonus opportunities! At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights
Requirements
- Exceptional guest service and communication abilities.
- Previous experience in sales, retail, or guest services is required.
- Proficient with basic computer software and quick to learn new systems.
- Fast learner with a positive and energetic demeanor.
- Strong critical thinking skills, especially in resolving customer conflicts.
- Passionate about interacting with people and consistently delivering outstanding service.
- Thrives in collaborative team settings.
Responsibilities
- Educate guests confidently and effectively about services and products.
- Achieve monthly sales targets for individuals and Retreats.
- Provide exceptional service by listening, communicating, and responding to guest’s needs.
- Excellent phone etiquette with an upbeat tone and strong articulation.
- Promote the therapeutic benefits of regular massage therapy and skin therapy.
- Develop and maintain positive relationships with members of the team and guests.
Benefits
- 401(k)
- Company parties
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Vision insurance
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
