Front Desk/Guest Service Agent

King's Pointe Resort • Storm Lake, IA

6d

About The Position

S&L Hospitality is currently accepting applications for a Front Desk Agent/Guest Service Representative for this location. Ideal candidates will be able to work between the hours of 7am and 11pm, this allows for coverage during peak check-in and check-out times as well as have the availability to work weekends and holidays due to business needs. Ideal candidates will have a high level of professional, effective decision-making skills, strong interpersonal and administrative skills, are self-starters and reliable. Key Requirements/ Qualifications: Successful history as a front desk agent or related customer service experience. Understanding of how to use hotel's Property Management Software (PMS) systems. Flexible schedule to meet business needs. Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction. Ability to maintain a composed, gracious and professional attitude. Responsibilities: Represents the first point of contact with guests and handles all stages of a guest’s stay. Accommodate and anticipate guests needs, respond promptly and professionally. Acts as the information liaison for the property and guests using all communication avenues. Serve as point of contact to up to date information regarding the hotel, area attractions, and events. Process and collect payments, accurately adhering to all cashier procedures. Maintain a clean and neat front desk area. This position is subject to successful completion of a background check as it relates to the responsibilities of the role. Benefits such as: At S&L Hospitality, culture is not just another buzz word we throw around lightly. The culture that has been built at S&L is at the base of everything we do, and we want to find team members that will not only meet our job requirements but also fit the culture of our company. S&L Hospitality has been built on the foundation of family and creating lasting, positive relationship. Our mission is to create a lasting impression doesn't just stop at our guests - we also take care of our team! For all team members: Eligibility to enroll in the 401(k) after 6 months of service - with company match! Flexible scheduling. On-the-job training. Paid Time Off - begin accruing day one! Holiday Pay when working one of our designated Company Holidays Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa - see our site for further details on locations. Travel discounts available through the various brands of hotel that are currently in our portfolio. For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws. Seasonal team members may not be eligible to PTO and other benefits due to length of employment.

Requirements

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits

• Eligibility to enroll in the 401(k) after 6 months of service - with company match!
• Flexible scheduling.
• On-the-job training.
• Paid Time Off - begin accruing day one!
• Holiday Pay when working one of our designated Company Holidays
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.
• Travel discounts available through the various brands of hotel that are currently in our portfolio.
• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed