Fall 2026: Service Desk Co-op (July to December)

SharkNinja•Needham, MA

1d•$17 - $44•Onsite

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. Work Period: July 2026 to December 2026 Location & Schedule: This is a full-time, 40-hour-per-week position with 5 days per week onsite in Needham, MA. There is no relocation or housing assistance for this position. Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You’ll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you’ll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what’s next — fast. This role: As a key member of our Information Technology team, our Service Desk Co-op will be the first line of support for SharkNinja employees across the globe. You’ll gain hands-on experience solving real-world technical challenges, supporting users with hardware and software issues, and ensuring our IT systems run reliably and securely. Whether you're setting up workstations, resolving connectivity issues, or tracking support tickets, you’ll play a vital role in delivering the exceptional internal service that keeps SharkNinja moving fast.

Requirements

Education: Current student in a related bachelor's program or has graduated within the past year
Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
Must have basic knowledge of laptop and peripheral hardware (Tier 1 level IT support), as well as foundational IT concepts (including hardware, operating systems, and basic networking)
Has experience creating technical documentation that end users can follow for self help, either in the workplace or through classroom projects
Demonstrates strong problem-solving skills with a proactive, can-do attitude
Provides clear and empathetic communication, both written and verbal, when supporting users
Shows attention to detail when diagnosing, documenting, and resolving technical issues
Collaborates effectively with IT teammates and cross-functional partners
Able to shift quickly toward new priorities in a fast-paced, tech-driven environment
Takes initiative to learn new systems, tools, and troubleshooting techniques
Feels comfortable managing multiple support tickets and tasks efficiently, ensuring timely follow-up and resolution
Exhibits professionalism, reliability, and a service-oriented mindset in every interaction
Embodies SharkNinja's success drivers:
Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing
Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning
Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials
Winning is a Team Sport - Ability to develop strong cross-functional relationships
Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management

Nice To Haves

Familiarity with ticketing systems (e.g. Jira) or remote support tools is a plus
Experience with Microsoft Office 365, Windows/macOS, and device imaging/setup preferred

Responsibilities

Provide first-level IT support to SharkNinja employees, helping them resolve hardware, software, and connectivity issues
Troubleshoot and escalate technical problems across devices, operating systems, and collaboration tools (e.g., Zoom, Microsoft Teams)
Set up and configure laptops, monitors, and mobile devices for new hires, interns, and team members across departments
Assist with onboarding and offboarding processes, including account provisioning, hardware collection, and system access
Document common technical issues and resolutions to enhance our internal knowledge base and support training efforts
Track and manage service tickets through a ticketing system, ensuring timely communication and follow-up
Support video conferencing equipment and meeting room technology, both in-office and remotely
Learn from IT experts across multiple disciplines, from cybersecurity to infrastructure and systems administration
Get exposure to real-time IT operations, working in a fast-paced, collaborative environment that powers SharkNinja’s global teams
Play a role in continuous improvement, offering suggestions and feedback to streamline support workflows and enhance user experience