Service Desk Analyst

SunSource • Southgate, MI

51d • Onsite

About The Position

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com Service Desk Analyst: Requirements: Hands on experience 2 to 5 years working IT administration. History supporting large organizations (supporting 3,000 to 4,000 users). Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI. Ability to manage workload independently and have clear communication skills. Technical Skills Software: Windows Active Directory · Adding new users/computers · Passwords · Deleting users from AD · New hire account set up and de-provisioning experience. Office 365 Experience- Admin Experience · Working knowledge with Teams, One Drive and Share point · Managing M365 licensing Experience with 2 factor Authentication, preferably Okta · Setting up accounts / troubleshooting authentication issues · Resetting Password Experience with Installing Software · Past experience using a RMM tool a plus Hardware: Setting up new printers/peripherals Setting up/troubleshoot laptop and desktop system VPN/Wifi – remote troubleshooting users that are offline or remote Experience with ServiceDesk, preferably Jira · Open/modify/close Service requests. Soft Skills Multitasking · Work well under pressure. · Team player/ Work in a Team environment

Requirements

• Hands on experience 2 to 5 years working IT administration.
• History supporting large organizations (supporting 3,000 to 4,000 users).
• Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI.
• Ability to manage workload independently and have clear communication skills.
• Windows Active Directory
• Adding new users/computers
• Passwords
• Deleting users from AD
• New hire account set up and de-provisioning experience.
• Office 365 Experience- Admin Experience
• Working knowledge with Teams, One Drive and Share point
• Managing M365 licensing
• Experience with 2 factor Authentication, preferably Okta
• Setting up accounts / troubleshooting authentication issues
• Resetting Password
• Experience with Installing Software
• Past experience using a RMM tool a plus
• Setting up new printers/peripherals
• Setting up/troubleshoot laptop and desktop system
• VPN/Wifi – remote troubleshooting users that are offline or remote
• Experience with ServiceDesk, preferably Jira
• Open/modify/close Service requests.
• Multitasking
• Work well under pressure.
• Team player/ Work in a Team environment

Nice To Haves

• Past experience using a RMM tool a plus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees