Service Desk Analyst
About The Position
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com Service Desk Analyst: Requirements: Hands on experience 2 to 5 years working IT administration. History supporting large organizations (supporting 3,000 to 4,000 users). Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI. Ability to manage workload independently and have clear communication skills. Technical Skills Software: Windows Active Directory · Adding new users/computers · Passwords · Deleting users from AD · New hire account set up and de-provisioning experience. Office 365 Experience- Admin Experience · Working knowledge with Teams, One Drive and Share point · Managing M365 licensing Experience with 2 factor Authentication, preferably Okta · Setting up accounts / troubleshooting authentication issues · Resetting Password Experience with Installing Software · Past experience using a RMM tool a plus Hardware: Setting up new printers/peripherals Setting up/troubleshoot laptop and desktop system VPN/Wifi – remote troubleshooting users that are offline or remote Experience with ServiceDesk, preferably Jira · Open/modify/close Service requests. Soft Skills Multitasking · Work well under pressure. · Team player/ Work in a Team environment We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Requirements
- Hands on experience 2 to 5 years working IT administration.
- History supporting large organizations (supporting 3,000 to 4,000 users).
- Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI.
- Ability to manage workload independently and have clear communication skills.
- Windows Active Directory · Adding new users/computers · Passwords · Deleting users from AD · New hire account set up and de-provisioning experience.
- Office 365 Experience- Admin Experience · Working knowledge with Teams, One Drive and Share point · Managing M365 licensing
- Experience with 2 factor Authentication, preferably Okta · Setting up accounts / troubleshooting authentication issues · Resetting Password
- Experience with Installing Software
- Setting up new printers/peripherals
- Setting up/troubleshoot laptop and desktop system
- VPN/Wifi – remote troubleshooting users that are offline or remote
- Experience with ServiceDesk, preferably Jira · Open/modify/close Service requests.
- Multitasking
- Work well under pressure.
- Team player/ Work in a Team environment
Nice To Haves
- Past experience using a RMM tool a plus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
