Service Desk Analyst
About The Position
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com DMI, LLC is seeking a Help Desk Analyst to support a federal customer in Dallas, TX.
Requirements
- Experience using Microsoft Office tools
- Windows Operating Systems
- Strong customer service and strong communication skills (both written and verbal)
- Excellent interpersonal skills, especially the ability to listen and understand what is being described
- Working knowledge of the ServiceNow ticket system: creating, updating, and closing tickets
- Experience with computer terms and customer service operations
- Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
- Must be a U.S. Citizen
Responsibilities
- Answer Help Desk phones and provide Tier I-II support to users on a variety of issues
- Responds to telephone calls, emails and personnel requests for technical support
- Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Possess strong customer service and communications skills
- Analyze, evaluate, and test software and hardware problems
- Handle heavy call volume
Benefits
- Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
