Service Desk Analyst

EMPIST•Chicago, IL

68d•$45,000 - $55,000•Onsite

About The Position

The Service Desk Analyst provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory knowledge. Troubleshooting and communication skills must be excellent. Patience to work with customers in real-time over the phone and through remote desktop tools is required. The ideal candidate has a do-whatever-it- takes mentality and is extremely personable and customer-centric.

Requirements

Bachelor’s degree in computer science or related field/or working toward it
6+ months of IT Help Desk experience
Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10 and Mac OS a plus
Experience with Microsoft Office Products
Remote Desktop Services
Ability to assess issues and provide timely resolution.
Microsoft Certification
Experienced in remote desktop support
Excellent organization and customer service skills
Excellent verbal and written communication skills
Desire to be helpful in any situation
Strong motivation, self-direction, commitment and integrity
Ability to multi-task with solid analytical and problem-solving skills
Ability to work independently and be in an on-call rotation.

Responsibilities

Troubleshooting user and system problems over the phone and with remote control technologies as a member of our front-line support
Ability to work in a team environment
Proactive technical support services through the use of automation
Involvement in strategic planning of clients’ use of IT
Accurate documentation of all activities conducted
Build upon and enhance the EMPIST Knowledge Base
Ability to manage, maintain, troubleshoot and support our client's networks, equipment, software and services
Ability to learn quickly and adapt to changing requirements