Service Desk Analyst

EMPIST, LLC • Chicago, IL

66d • $45,000 - $55,000 • Onsite

About The Position

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too. Service Desk Analyst Onsite - Chicago, IL We are looking for a bright, motivated, and detail-oriented Service Desk Analyst who can provide technical support to a demanding and diverse range of customers from different industries. The Service Desk Analyst provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory knowledge. Troubleshooting and communication skills must be excellent. Patience to work with customers in real-time over the phone and through remote desktop tools is required. The ideal candidate has a do-whatever-it- takes mentality and is extremely personable and customer-centric.

Requirements

• Bachelor's degree in computer science or related field/or working toward it
• 6+ months of IT Help Desk experience
• Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10 and Mac OS a plus
• Experience with Microsoft Office Products
• Remote Desktop Services
• Ability to assess issues and provide timely resolution.
• Microsoft Certification
• Experienced in remote desktop support
• Excellent organization and customer service skills
• Excellent verbal and written communication skills
• Desire to be helpful in any situation
• Strong motivation, self-direction, commitment and integrity
• Ability to multi-task with solid analytical and problem-solving skills
• Ability to work independently and be in an on-call rotation.

Nice To Haves

• Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10 and Mac OS a plus

Responsibilities

• Troubleshooting user and system problems over the phone and with remote control technologies as a member of our front-line support
• Ability to work in a team environment
• Proactive technical support services through the use of automation
• Involvement in strategic planning of clients' use of IT
• Accurate documentation of all activities conducted
• Build upon and enhance the EMPIST Knowledge Base
• Ability to manage, maintain, troubleshoot and support our client's networks, equipment, software and services
• Ability to learn quickly and adapt to changing requirements

Benefits

• Medical
• Dental
• Vision
• 401K Match
• plus we set up a career track tailored to each individual engineer and we pay for your certifications to complete that track.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 101-250 employees