Service Desk Analyst

Kodiak Building Partners•Englewood, CO

14d•$52,000 - $63,000•Onsite

About The Position

Overview Position Summary: The Service Desk Analyst is responsible for providing on-site and remote technical support to keep our customers productive and information secure at all times. In addition, this position owns responsibility for identifying root cause and resolving issues using best practice technical methodologies to drive a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues. Will provide technical hardware and software support, upgrades, patches, and maintain records of software licensing and technical hardware assets as required for efficient operations and compliance to copyright or other related laws. Kodiak IT delivers a comprehensive suite of technology solutions—including IT procurement, cybersecurity, cloud computing, servers, storage, networks, PCs, and enterprise platforms. As the trusted technology advisor to Kodiak’s operating companies, we empower productivity and drive sustained success. In today’s rapidly evolving digital landscape, reimagining operational models is essential for future growth. Kodiak IT leads this transformation by blending innovation with reliability, aligning cutting-edge technology with strategic business outcomes—while keeping modernization and cybersecurity at the core of everything we do.

Requirements

Bachelor's degree in Computer Science, Information Technology, preferred.
3 or more years related experience in technical support, some networking/telecom, systems administration, and cloud service administration preferred
Customer service focused technical professional proficient in Microsoft operating systems and associated administration), peripheral hardware support, support cloud and hosted services Office365, OneDrive, SharePoint, and Dropbox.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Ability to develop productive working relationships with resources and dependent teams at all levels of the company
Ability to work in a fast-paced and energetic environment and exhibit appropriate levels of urgency.

Nice To Haves

One or more technical certifications preferred: ITIL, A+, CCNA, MCSE, Azure or AWS

Responsibilities

Provide onsite and remote device support for all headquarter and branch customers in multiple work settings and environments. With focus on, but not limited too – Windows OS, Dell/HP desktops & Laptops, tablets, scanners, HP/Dell/Xerox/Canon multi-function printers, wireless connectivity, hosted VoIP (Mitel, Polycom, Cisco), Office software, and business applications.
Will be the first point of contact, monitoring and answer helpdesk phone/tickets during business hours and respond accordingly. Will work within a technical services team.
Install software to initialize PCs, upgrades, patches, and revisions.
Regularly checks across end-point management systems - virus updates and software distribution to servers and workstations.
Provide a variety of hardware repair functions and liaison with suppliers.
Diagnose repair and/or replace memory, hard drives, etc.
Pull cable, locate and relocate PCs, printers and other hardware – at times coordinating such work with subscribed service providers and vendors
Problem solving and critical thinking to improve systems and company performance.
Collaborate and escalate operational issues to supervisor to maintain and improve system performance.
Provide positive and friendly customer service.
As our company develops, other duties will be recognized necessary and assigned to service our headquarters and subsidiary customers.