Service Desk Analyst

PORTER PIPE & SUPPLY • Addison, IL

11h • Onsite

About The Position

Be part of something exciting at Porter Pipe & Supply! This position is based in Addison, IL, at our headquarters, where you will join a thriving team supporting critical technology operations across the organization. As a member of our IT Team, you’ll play a pivotal role in maintaining our culture of customer service excellence by ensuring our systems are secure, reliable, and optimized.

Our Service Desk Analyst is required to have hands-on experience supporting enterprise IT systems, including Microsoft 365, Azure, networking, and identity and access management, while delivering outstanding technical support to both internal and external customers.

At Porter Pipe & Supply, CULTURE IS EVERYTHING, and our mission is at the heart of all we do:
Through faith in God, we are dedicated to ridiculously good service, honesty, and integrity in all we do. A positive attitude and attention to detail will ensure complete customer satisfaction.

Requirements

• Strong analytical and critical-thinking skills to diagnose and resolve technical issues
• Working knowledge of computer hardware, software systems, and technical management principles
• Hands-on experience with networks, network administration, and installations
• Strong familiarity with Windows Server, Active Directory, Group Policy, and DNS/DHCP
• Ability to build rapport and maintain positive relationships at all levels of the organization
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 1–3 years of experience in a similar IT or service desk role
• Experience supporting hybrid environments (on-prem and Azure), including Microsoft 365 administration
• Working knowledge of Microsoft Entra ID (Azure AD), including MFA and conditional access
• Solid understanding of networking fundamentals and IT infrastructure components
• Strong problem-solving and communication skills with the ability to work independently or cross-functionally

Nice To Haves

• Understanding of IT security best practices; familiarity with NIST or CIS Controls is a plus

Responsibilities

• Monitor system performance and troubleshoot issues to ensure business-critical systems remain secure and stable
• Support and administer Microsoft 365 and Azure environments, including Exchange Online, SharePoint, and license management
• Manage identity and access using Microsoft Entra ID, including MFA and conditional access policies
• Maintain and upgrade hardware and software, applying security patches and updates consistently
• Document system configurations, procedures, and common user guides
• Analyze help desk trends to identify recurring issues and recommend long-term solutions
• Work independently with minimal supervision while collaborating cross-functionally
• Provide after-hours support as needed to resolve critical system issues
• Perform other duties as assigned

Benefits

• Be Part of Something Bigger: Join the IT team in Addison and help support the technology that keeps our entire organization connected and moving forward
• Professional Growth: We invest in our team members, providing opportunities for learning and development
• Collaborative Culture: Work in an environment where respect, teamwork, and support are at the forefront
• Competitive Benefits: Enjoy a competitive salary, benefits package, and opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level