Service Desk Analyst

Community Health Network • Indianapolis, IN

17h

About The Position

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Service Desk Analyst provides superior customer service to customers in an ever-growing variety of service needs. You will diagnose and solve system inquiries and error reports daily. You will perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions. You will capture, translate, and accurately diagnose details of a service need in the tracking system.

Requirements

• Applicants for this position should be able to communicate effectively with customers, fellow staff, and partners in verbal and written form.
• High school diploma or GED required.
• Two (2) or more years of experience in customer service or experience providing technical support to end users.
• Ability to adapt to a variety of situations, changes, and new learnings.
• Desire to be helpful in ANY situation, technical or non-technical.
• Knowledge of industry-standard concepts, practices, and procedures within the Service Desk or Help Desk field.

Responsibilities

• Diagnose and solve system inquiries and error reports daily.
• Perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions.
• Capture, translate, and accurately diagnose details of a service need in the tracking system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees