Service Desk Analyst

SunSource•Southgate, MI

51d•Onsite

About The Position

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com Service Desk Analyst:

Requirements

Hands on experience 2 to 5 years working IT administration.
History supporting large organizations (supporting 3,000 to 4,000 users).
Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI.
Ability to manage workload independently and have clear communication skills.
Windows Active Directory Adding new users/computers Passwords Deleting users from AD New hire account set up and de-provisioning experience.
Office 365 Experience- Admin Experience Working knowledge with Teams, One Drive and Share point Managing M365 licensing
Experience with 2 factor Authentication, preferably Okta Setting up accounts / troubleshooting authentication issues Resetting Password
Experience with Installing Software
Setting up new printers/peripherals
Setting up/troubleshoot laptop and desktop system
VPN/Wifi - remote troubleshooting users that are offline or remote
Experience with ServiceDesk, preferably Jira Open/modify/close Service requests.
Multitasking
Work well under pressure.
Team player/ Work in a Team environment