Service Desk Analyst - Mobility

S&P Global • Southfield, MI

4d

About The Position

About the Role: Grade Level (for internal use): 07 Service Desk Analyst The Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face-to-face, via telephone and electronically. Service Desk Analysts regularly work with other technical staff to support the overall infrastructure, systems and processes necessary to operate a high availability, fast paced environment.

Requirements

• 2-3 years previous help desk experience combined with technical training or Certification in A+ or MSP, Apple certification, or an Associate’s Degree in IS
• A detailed understanding of Windows 11, Mac OS x and iOS operating systems.
• Proficient in use and support of Office 365
• Exceptional customer service is a MUST
• Excellent written and oral communication skills and time and project management skills
• Aptitude to learn and support a variety of frequently changing applications and systems
• Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.
• Must be self-motivated, detail oriented, be able to work effectively in a team environment.
• Ability to travel for off-site meetings and respond to afterhours urgent calls from internal users
• Ability to lift and carry 60 pounds (workstations, servers, printers, etc.)
• Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs
• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Responsibilities

• Provide accurate and creative solutions to customer’s hardware and software problems to ensure user productivity.
• Configure new and existing PCs, laptops, virtual machines and mobile devices using established CARFAX processes and procedures
• Install and update software using IT internal tech stack
• Research, resolve and respond to questions received via telephone calls, internal ticketing system, visits, IM and email in a timely manner
• Build, test and deploy software packages to all workstations and laptops using desktop management tools
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree