Service Desk Analyst II

EagleBank•Silver Spring, MD

1d•$30 - $47•Hybrid

About The Position

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $30.15 to $47.15. We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

Requirements

H.S. Diploma or General Education Degree (GED) or equivalent
3 years experience in Network/Desktop Support environment
Experience supporting desktops in a Windows environment
Experience Supporting cloud-based technology
Mac OS experience
MS Windows Desktop
MS Active Directory
MS Office Suite
Excellent written and verbal communication skills
Ability to work independently
Strong System Administration knowledge
Strong Desktop Support knowledge
Strong Active Directory\Exchange Administration knowledge
Hardware/Software support knowledge
Strong Software Installations and configurations knowledge
Servers/Desktops/Printers/Scanners knowledge
Strong Remote Access Support services knowledge
Proficient in MS Office 2010

Nice To Haves

College degree
Microsoft Managed Desktop experience
MCP Certification – Microsoft Certified Professional
A+, Network+, or Security+

Responsibilities

The Service Desk Analyst II will perform remote and desk-side support in a windows environment and for several business applications.
Responsible for assisting customers the candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).