Service Desk Analyst II
EnergyUnited•Statesville, NC
6d
About The Position
At EnergyUnited, we are committed to being safe, secure, present, and member focused. We’re looking for a skilled and service-driven Service Desk Analyst II to join our IT Services and Analytics team. In this role, you’ll be a key resource for employees across the organization by resolving technical issues, supporting systems, and helping ensure a smooth and secure IT experience for our teams.
Responsibilities
- Provide first- and second-level technical support for hardware, software, and network issues
- Manage and resolve service requests using our IT ticketing system
- Troubleshoot desktops, laptops, mobile devices, printers, and other equipment
- Install, configure, and maintain systems and business applications
- Support user accounts, access requests, and multi-factor authentication
- Assist with device deployment, imaging, and configuration
- Escalate complex issues to specialized IT teams when needed
- Identify and report potential cybersecurity concerns
- Document solutions and contribute to our knowledge base
- Support system updates, patching, and software installs
- Train and guide users on technology and best practices
- Help manage IT inventory and asset tracking
- Participate in process improvements and team collaboration efforts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
