Service Desk Analyst I

Samaritan's Purse•Boone, NC

57d

About The Position

Samaritan's Purse is seeking a Service Desk Analyst I to join our team in Boone, NC. You can be a part of a highly professional Information Technology team. As a Service Desk Analyst I you will deliver quality customer service to Samaritan's Purse IT customers domestic and internationally by providing support on any technology service or product that is available within the IT Service Catalog. You will respond to service desk requests (phone, email, and ticketing system, in person) at the Tier I and Tier II level, with professionalism and compassionate action that is representative of the ministry. Come and use your gifts daily to advance the Gospel! A day in the life of a Service Desk Analyst I: At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe. In the role of Service Desk Analyst I, you will have the opportunity to:

Responsibilities

Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
Support technical issues in person or by remote tools as needed. Alert management of recurring problems or patterns.
Log and track all Service Desk interactions into the Service Desk ticketing system.
Handle basic to moderately complex IT troubleshooting issues, including hardware, software, and basic system issues.
Create documentation and procedures for specific tasks, including installation of various software.
Proactively maintain user IT systems to ensure proper and secure functionality. Analyzes methods to improve efficiency, security, and customer experience.
Provide on-call support, even after hours, as needed by management to fulfill the department Service Level Agreement and Internal Operating Procedures.
Research and recommend new hardware and/or software solutions to improve efficiency and resolve business problems.
Analyze, design, document, test, report, diagnose, and resolve advanced Service Desk troubleshooting issues.
All other duties as assigned.