About The Position

Client: FL Law Enforcement Pay: $18.75 Location: Dade City, FL - Must be able to commute daily and be in the area Shift: 1pm-10pm on site Work Authorization: USC or GC ONLY no other Visa's will be accepted Education: Some technical certificates CompTIA A+ or AA computer science degree Experience: Some level of IT Certifications and/or degree or pursuing a computer science degree Held steady job [2 years] in the past either former military or service industry or security A passion to break into the computer science to gain entry level work experience

Requirements

  • USC or GC ONLY no other Visa's will be accepted
  • Some technical certificates CompTIA A+ or AA computer science degree
  • Some level of IT Certifications and/or degree or pursuing a computer science degree
  • Held steady job [2 years] in the past either former military or service industry or security
  • A passion to break into the computer science to gain entry level work experience

Responsibilities

  • Device Management: Install, configure, and maintain computers, tablets, smartphones, scanners, copiers, and printers.
  • Remove outdated or non-functional devices as directed by the agency.
  • Document all maintenance, installation, and removal activities in the designated agency tracking system.
  • Service Desk and Technical Support: Provide technical support to agency personnel via the service desk telephone line and/or remote assistance tools.
  • Answer and resolve incoming service desk tickets in a timely manner.
  • Escalate unresolved or complex issues to higher-level support or management as needed.
  • Vendor and Warranty Management: Contact and follow up with outside vendors to coordinate repairs for agency equipment covered under warranty.
  • Inventory and Records Management: Maintain up-to-date and accurate records of all IT inventory, including serial numbers, user assignments, and location.
  • Document all repair and maintenance work performed on agency equipment.
  • Preventive Maintenance: Conduct preventive maintenance inspections on agency technology equipment to identify and resolve potential issues before they cause service interruptions.
  • Monitoring: Monitor network and server activity by observing agency monitoring systems.
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