Service Desk Analyst (Entry Level) - Dade City 1pm-10pm On Site

Qode•Florida, FL

2d•$19•Onsite

About The Position

Client: FL Law Enforcement Pay: $18.75 Location: Dade City, FL - Must be able to commute daily and be in the area Shift: 1pm-10pm on site Work Authorization: USC or GC ONLY no other Visa's will be accepted Education: Some technical certificates CompTIA A+ or AA computer science degree Experience: Some level of IT Certifications and/or degree or pursuing a computer science degree Held steady job [2 years] in the past either former military or service industry or security A passion to break into the computer science to gain entry level work experience

Requirements

USC or GC ONLY no other Visa's will be accepted
Some technical certificates CompTIA A+ or AA computer science degree
Some level of IT Certifications and/or degree or pursuing a computer science degree
Held steady job [2 years] in the past either former military or service industry or security
A passion to break into the computer science to gain entry level work experience

Responsibilities

Device Management: Install, configure, and maintain computers, tablets, smartphones, scanners, copiers, and printers.
Remove outdated or non-functional devices as directed by the agency.
Document all maintenance, installation, and removal activities in the designated agency tracking system.
Service Desk and Technical Support: Provide technical support to agency personnel via the service desk telephone line and/or remote assistance tools.
Answer and resolve incoming service desk tickets in a timely manner.
Escalate unresolved or complex issues to higher-level support or management as needed.
Vendor and Warranty Management: Contact and follow up with outside vendors to coordinate repairs for agency equipment covered under warranty.
Inventory and Records Management: Maintain up-to-date and accurate records of all IT inventory, including serial numbers, user assignments, and location.
Document all repair and maintenance work performed on agency equipment.
Preventive Maintenance: Conduct preventive maintenance inspections on agency technology equipment to identify and resolve potential issues before they cause service interruptions.
Monitoring: Monitor network and server activity by observing agency monitoring systems.