Entry Level Service Desk Analyst - 2/23 Start

Frontline Managed Services•Creve Coeur, MO

5h•$15

About The Position

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

Requirements

High school diploma or equivalent required.
Clear, professional communication—strong verbal, written, and accurate typing skills.
Reliable team player who collaborates effectively in a group setting.
Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.
High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research.

Responsibilities

Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
Deliver support via phone, email, and chat.
Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
Maintain consistent, reliable attendance.