Service Desk Administrator

NEIGHBORHOOD OUTREACH ACCESS TO HEALTH•Phoenix, AZ

1d•Onsite

About The Position

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that provides comprehensive, integrated, and affordable healthcare services to individuals and families in need. We serve more than 40,000 neighbors through a wide range of programs, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education. At NOAH, we are committed to supporting the overall wellness of our employees by fostering a balanced, collaborative, and growth‑oriented work environment. We recognize the importance of physical, mental, and emotional well‑being, and we strive to create a workplace where team members can thrive both personally and professionally. Join us in making a meaningful impact in our community while building a fulfilling and rewarding career. We are seeking a Service Desk Administrator to provide technical assistance to our staff. In this role, you will install, upgrade, and troubleshoot hardware and software systems while delivering prompt, accurate customer service to enhance user satisfaction. If you’re computer‑savvy and enjoy supporting end users, we’d love to meet you. Success in this role requires a strong problem‑solving mindset, clear communication skills, and familiarity with both on‑site and remote troubleshooting techniques.

Requirements

2+ years of experience in an IT customer service or support role
Hands‑on experience with Windows and Microsoft 365 environments
Working knowledge of office automation tools and computer peripherals (e.g., printers, scanners)
Understanding of network security practices and antivirus programs
Ability to perform remote troubleshooting and provide clear instructions
Strong problem‑solving and multitasking abilities
Customer‑focused attitude