Service Desk Administrator
The Salvation Army
About The Position
The Salvation Army is looking for a Service Desk Administrator to provide first‑line IT support to staff during a fixed‑term assignment. This role is ideal for someone early in their IT career who enjoys customer service, hands‑on technical work, and supporting mission‑driven organizations.
Requirements
- Strong understanding of IT or technical support work
- Strong customer service and communication skills
- Experience with Windows desktops/laptops and Microsoft applications
- Basic knowledge of hardware, networking, and diagnostic tools
- Organized, detail‑oriented, and able to multitask
- Calm, empathetic approach to supporting end users
- Interest in working within an ITIL‑based service environment
Responsibilities
- Respond to IT support requests via phone, email, and web portal
- Perform basic troubleshooting for hardware, software, and connectivity issues
- Create, modify, and disable user accounts following established procedures
- Prepare, configure, and deploy laptops and mobile devices
- Log, track, and escalate incidents in the Help Desk system
- Assign tickets to appropriate IT team members
- Support software deployments and IT reporting as needed
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
