Service Department Operations Lead

Leaky's Water and Air • Lubbock, TX

2d • Onsite

About The Position

Leaky’s Water & Air is seeking an Operations Leader to manage and expand its service department operations, which include plumbing, HVAC, and air duct cleaning services. The company is a young, fast-growing plumbing and HVAC business aiming for dominance across Texas. This role is for an energetic individual seeking significant opportunity within a dynamic environment. The position is hands-on, involving coordination between office and field operations, and requires someone who can organize daily tasks, ensure job progression, manage payments, and maintain customer satisfaction.

Requirements

• Someone organized who can handle a lot at once
• Good with people — both customers and team
• Not afraid to make calls, follow up, and push things forward
• Can stay calm when things get busy
• Wants to grow and take on more responsibility over time

Nice To Haves

• Experience in plumbing, HVAC, or service business

Responsibilities

• Keep jobs moving from start to finish
• Work with dispatch to schedule and adjust jobs
• Prepare estimates and send them to customers
• Follow up on estimates and help close jobs
• Follow up on completed jobs to make sure they get billed
• Help collect payments and stay on top of open invoices
• Talk with customers when issues come up and make things right
• Support technicians in the field and help solve problems
• Order parts and coordinate materials for upcoming jobs
• Keep things organized between the office and the field
• Help make sure jobs are done right and making money
• Keep things moving (support the technicians in getting the work done)
• Keep customers happy
• Make sure we get paid

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Performance bonuses
• Steady, year-round work
• Real opportunity to grow as we expand into new cities
• A chance to be part of building something big from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed