Service Department Manager-Commercial Restaurant Equipment
About The Position
Our dedicated service team repairs and maintains all major brands of commercial kitchen equipment, both locally in the Chicagoland area and nationally, ensuring reliable operation for food service professionals. As the Service Department Manager, you will manage and support our service technicians, ensuring they have all the information, training and resources they need to perform their very best. You will also answer phone calls from our customers, schedule service appointments, respond to calls from Service Techs in the field, meet with customers in person regarding equipment repairs, plan and participate in meetings, calculate and write estimates/quotes, create work orders, and collect cash and credit card payments.
Requirements
- High school diploma/GED required; Associate’s degree or mechanical training
- 3 years of mechanical experience (Restaurant Equipment, Auto Mechanic, HVAC, etc.)
- Understand machine parts and equipment to create estimates and work orders, calculate labor hours
- 2+ years of supervisory experience and knowledge of managing a department
- Familiarity with standard office equipment such as printers, computer software
- Excellent computer skills and knowledge of Microsoft Word, Excel
- Highly organized with excellent time management skills and the ability to prioritize projects
- Ability to work in a warehouse with temperature fluctuations
- Ability to work in a fast paced environment and multi-task
Nice To Haves
- Bilingual (Spanish) helpful
Responsibilities
- Answer incoming phone calls and schedule service and repair appointments; maintain the up-to-date service calendar
- Organize meetings with service technicians- daily and weekly
- Dispatch service technicians with correct parts for service calls
- Assist customers who enter the warehouse with repair tickets
- Follow up with service technicians and hold accountable on the accuracy of required paperwork for accounting and Parts department and the timeliness of their service calls
- Conduct Performance Reviews and corrective action if necessary
- Performs all other related duties regularly
- Create quotes, invoices, and take customer payments- must be accurate and detailed with invoicing and quoting and payments.
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
- Competitive salary
- Employee discounts
- Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
