Service Advisor- Commercial Turf Equipment

SMITH TURF & IRRIGATION LLC•Charlotte, NC

21h•Onsite

About The Position

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service. Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture. We have two newly updated Service Advisor/Scheduler positions (Level 1) open in our Commercial Equipment Service Department based out of our Charlotte home office. These roles work with our customers, outside mobile service technicians, suppliers and inside team to assist customers with service needs. These positions play a critical role in upholding our reputation for exceeding our customers’ expectations.

Requirements

Strong administrative and computer skills
Working knowledge of electrical and hydraulic
A proven aptitude for delivering top-notch customer service experiences
A keenness to learn, adapt, and implement new technologies
Ability to make swift and effective decisions
Experience in service, sales, training or other related work within a mechanical field
High school diploma or its equivalent is required

Responsibilities

Field internal and external service department inquiries by phone and email
Listen to customer needs and determine next steps to assist customers
Open work orders and keep customers updated until they are closed and invoiced
Works with mobile technicians and internal service team members to handle customer needs
Assists with Parts ordering and warranty information
Generates and tracks escalated supplier service support request
Will prioritize schedule and dispatch mobile service technicians