Service Department Coordinator

Gregory Electric • Columbia, SC

6h

About The Position

As Service Department Coordinator, you will manage daily operations, schedules, and communications within the service department, ensuring efficient workflow and customer satisfaction. Oversee administrative tasks, coordinate with technicians, and maintain records to support service delivery. These duties and responsibilities are not all-inclusive and may change to meet the priorities and ongoing needs of the company.

Requirements

• High school diploma or equivalent (some positions may prefer an associate's or bachelor's degree).
• Previous experience in customer service or administrative roles preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software.
• Basic knowledge of billing and invoicing systems.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to interact with customers and team
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling paperwork and data entry.
• Ability to manage time efficiently and prioritize tasks.
• Strong sense of responsibility and reliability in meeting deadlines.
• Ability to work collaboratively with service technicians and other team members.
• Flexibility and adaptability in a fast-paced environment.
• Positive attitude and customer-focused mindset.

Responsibilities

• Customer Service: Answering customer inquiries and scheduling appointments for service requests.
• Administrative Support: Maintaining files, preparing and processing service orders, managing the database, and generating reports. Assisting the Project Manager as needed
• Coordination: Coordination and support of service technicians
• Ordering, receiving, and managing inventory of parts and supplies.
• Billing and Payments: Invoicing, billing, payment receivables and collections
• Documentation and Reporting: Preparing daily, weekly, and monthly reports on service department activities.
• Communication: Communicating with other departments to facilitate smooth service operations. Providing updates to customers regarding the status of their service requests and handling escalated customer complaints or issues.
• Scheduling and Logistics: Coordinating logistics for service calls, including transportation and parts delivery. Ensuring service requests are completed within the designated time frame.
• Quality Control: Ensuring that all service activities meet company standards and customer expectations.

Benefits

• Embracing a Family Atmosphere : At Gregory Electric, you won't be just another "employee" but a valued member of our close-knit community.
• Comprehensive Benefits : We offer a range of benefits, including a 401k plan and fully paid individual health insurance.
• Commitment to Longevity and Stability : Enjoy the security of a stable and enduring workplace.
• Career Growth Opportunities : Gregory Electric provides avenues for career advancement, including apprenticeship programs and paid training.
• Balanced Work-Life Local Travel : Our local travel opportunities allow you to maintain a healthy work-life balance, ensuring quality time with your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED